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Relocating Your NBN Service: A Guide for Existing Customers

Introduction

Moving to a new address? We’ve got you covered! As an existing NBN customer, relocating your service is easier than ever. Just let us know, and we’ll handle the rest, ensuring you stay connected in your new home.

Step 1: Contact Us

Simply give us a call or reach out through our online portal with your new address and moving date. Our team will take care of everything from there.

Step 2: We'll Manage the Details

Once you’ve provided us with your new address, we’ll:

  • Check NBN Availability: We’ll confirm the NBN service at your new location.
  • Schedule the Move: We’ll arrange for your NBN service to be disconnected at your current address and reconnected at your new one.
  • Coordinate Equipment Needs: If any new equipment is required, we’ll let you know and ensure it’s delivered on time.

Step 3: Set Up at Your New Address

On moving day, all you need to do is bring your modem-router to your new home. Once you arrive:

  1. Plug It In: Connect your modem-router to the NBN wall socket or NTD.
  2. Power It Up: Switch on your modem-router.
  3. Start Browsing: Your internet should be up and running. If not, we’re just a call away to assist.

Step 4: Enjoy Your NBN Service

With everything set up, you can enjoy uninterrupted NBN service at your new address. We’ll ensure that your transition is as smooth as possible.

Conclusion

Relocating your NBN service is hassle-free with us. Just contact us, and we’ll handle the rest, so you can focus on settling into your new home without worrying about your internet connection.