NBN Australia - Frequently Asked Questions

What is the NBN?

The National Broadband Network (NBN) is a high-speed internet network designed to provide fast and reliable broadband to all Australians. It replaces the existing copper and cable networks with fibre optic, fixed wireless, and satellite technologies.

How do I check if NBN is available at my address?

You can check NBN availability by visiting the NBN Co website and entering your address into the availability checker. The website will provide information on the types of NBN services available at your location.

What are the different types of NBN connections?

There are several types of NBN connections:

Fibre to the Premises (FTTP): Fibre optic cables run directly to your premises.
Fibre to the Node (FTTN): Fibre runs to a nearby node, with the final connection to your home via existing copper lines.
Fibre to the Curb (FTTC): Fibre runs to a pit close to your home, with the final connection via existing copper lines.
Fibre to the Building (FTTB): Commonly used in apartments, fibre runs to the building's communication room, with the final connection via existing copper or fibre lines.
Hybrid Fibre Coaxial (HFC): Uses existing pay TV cables to deliver NBN.
Fixed Wireless: Uses radio signals to connect rural and regional areas to the NBN.
Sky Muster Satellite: Provides NBN services via satellite for remote and rural areas.

To sign up for an NBN plan, contact Cadiz3 on 1300 933 217.

What NBN speed tiers are available?

NBN speed tiers vary based on the technology available at your location. Common speed tiers include:

NBN 25 (Basic): Up to 25 Mbps download, 5 Mbps upload
NBN 50 (Standard): Up to 50 Mbps download, 20 Mbps upload
NBN 100 (Fast): Up to 100 Mbps download, 20 Mbps upload
NBN 250 (Superfast): Up to 250 Mbps download, 25 Mbps upload
NBN 1000 (Ultrafast): Up to 1000 Mbps download, 50 Mbps upload

What equipment do I need for NBN?

The equipment needed depends on the type of NBN connection:

FTTP, FTTC, FTTN, and FTTB: Requires an NBN connection box and a compatible router or modem-router.
HFC: Requires an NBN connection box and a compatible router or modem-router.
Fixed Wireless and Sky Muster Satellite: Requires an NBN antenna or satellite dish, an NBN connection box, and a compatible router.

Cadiz3 can provide the necessary equipment, or you may bring your own compatible modem/router.

How long does it take to connect to the NBN?

The connection time varies depending on your location and the type of NBN service. It can take anywhere from a few days to several weeks. Cadiz3 will provide an estimated connection timeframe when you sign up.

Will I lose my landline phone service with NBN?

In most cases, your existing landline phone service will be switched to the NBN. This means your phone service will run over the internet. You may need a compatible modem-router with Voice over IP (VoIP) capabilities to use your phone.

What should I do if I experience issues with my NBN connection?

If you experience issues with your NBN connection, our team is ready to assit with troubleshooting and support.

Can I keep my current phone number when switching to NBN?

Yes, in most cases, you can keep your current phone number when switching to NBN.

What happens if there is a power outage?

During a power outage, your NBN service may be disrupted, particularly if your equipment relies on electricity. Consider having a backup power supply or mobile broadband as an alternative during outages, let us know when you sign up and we can assist.

Can I use my existing modem or router with NBN?

You may be able to use your existing modem or router with NBN, depending on its compatibility with the NBN technology used at your address. Check with us to ensure your equipment is suitable.

How do I switch to Cadiz3?

To switch to Cadiz3, simply give us a call and we'll take care of the rest.

What is the difference between NBN and 5G?

NBN is a fixed-line broadband network, while 5G is a mobile network technology. NBN is designed for home and business internet connections, whereas 5G is primarily used for mobile devices and offers higher speeds and lower latency than previous mobile networks.

Where can I get help if I have more questions?

If you have more questions about NBN, you can: - Visit the NBN Co website