Fibre-Based Internet Services FAQ
What is fibre-based internet?
Fibre-based internet uses fibre optic cables to transmit data at high speeds. Unlike traditional copper cables, fibre optics use light signals to carry information, which allows for faster speeds and higher bandwidth.
What are the benefits of fibre-based internet?
- High Speed: Fibre optics provide much faster internet speeds compared to traditional broadband.
- Reliability: Fibre connections are less susceptible to interference and signal degradation.
- Symmetric Speeds: Fibre often offers equal upload and download speeds, which is beneficial for activities like video conferencing and online gaming.
- Future-Proof: Fibre infrastructure can handle increasing data demands over time.
How do I know if fibre-based internet is available in my area?
Availability depends on your location. Contact our support team or use our online availability checker to determine if fibre-based internet is accessible in your area.
What equipment do I need for fibre-based internet?
You will need a fibre optic modem or router provided by us. In some cases, you might also need an NTU (Network Termination Unit) or NTD (Network Termination Device) to connect to the fibre network.
How do I install fibre-based internet?
Our installation process typically includes:
- Site Survey: Assessing your location and determining the best installation method.
- Installation: Running fibre optic cables to your premises and setting up the necessary equipment.
- Activation: Configuring and activating your service.
What should I do if I experience issues with my fibre-based internet?
If you encounter issues, try the following steps:
- Restart Your Equipment: Power cycle your modem/router and any other connected devices.
- Check Connections: Ensure all cables are securely connected.
- Contact Support: If problems persist, contact our customer support team for assistance.
Can I upgrade my fibre-based internet plan?
Yes, you can upgrade your plan to a higher speed or additional features. Contact our support team or visit https://www.cadiz3.com.au to explore available options and make changes to your plan.
What is symmetric speed and why is it important?
Symmetric speed means that both upload and download speeds are the same. This is important for activities such as video conferencing, cloud backups, and large file uploads, as it ensures consistent performance for both uploading and downloading data.
How does fibre-based internet compare to other types of internet?
- NBN HFC: Fibre offers higher speeds and better reliability compared to cable internet.
- NBN FTTN/FTTB: Fibre is faster and less prone to interference than FTTN/B VDSL technology, which uses older copper phone lines.
- Satellite: Fibre provides lower latency and faster speeds compared to satellite internet, which can be affected by weather and distance from the satellite.
What is the typical installation time for fibre-based internet?
Installation times can vary but typically range from 2-4 weeks, depending on the complexity of the installation and the availability of fibre infrastructure in your area.
Can I use my own router with fibre-based internet?
Yes, you can use your own router, but it must be compatible with our fibre modem. For the best performance and compatibility, we recommend using the equipment provided by us.