Cadiz3 Management Portal
To log into the Cadiz3 Management Portal, navigate to https://portal.cadiz3.com.au and enter your Username & Password.
Enter your Email and Password then click Login to access the Portal.
Forgot your password?
Click Forgot your password? to reset your password.
You will receive an email allowing you to reset your password automatically.
Landing Page
When you first log in, you will be greeted by the landing page, which gives you a quick overview of your Services, Billing, and the Cadiz3 Network Status.
Click on any of the tiles to quickly access the corresponding page.
Account Management
At the top right-hand corner of the screen, click on your Account to modify your user details.
Video Tutorial
Steps
Here you can adjust the following information:
- First and last name: Your preferred details.
- Email address: This is used to access the Portal and for any correspondence you have signed up for, such as Helpdesk, and Billing notifications.
- Password: Your login password.
- Mobile Number: This will allow us to contact you if required.
- Timezone: This is used to ensure your call detail records are in your preferred timezone.
On the right-hand side of the screen, select the notifications you would like to receive.
Click Save when finished.
Orders
From the orders menu, you can select one of three options: - Orders - New Order - Pricebook - Call Tariffs
Click Orders to view all of your orders and status updates for your orders.
Here you can search current and completed orders by reference and order status.
You can also see correspondence as the job progresses.
New Order
The New Orders page allows you to order a number of services.
MyCloudPBX
Order a new myCloudPBX service.
Video Tutorial
Click the myCloudPBX tile to order a new myCloudPBX service.
Step 1 Select Product
Select your preferred product.
Click Continue when ready to proceed.
Step 2 Select Extensions
Select the number of extensions that you require for your new PBX.
Click Continue when ready to proceed.
Step 3 Setup Options
Next, you can select from either:
- Assisted Setup: One of our specialists will assist you with the configuration of your new PBX.
- Self Service Activation: You configure everything yourself.
If you opt for the Assisted Setup option, one of our specialists will contact you to assist with the process once your order has been submitted.
Click Continue when ready to proceed.
Step 4 Hardware
If you would like to include hardware with your order, click Yes; if not, click No to skip to the next step.
Use the 
and 
icons to select the quantities required.
Click Continue, or I don't need hardware depending on your requirements when ready to proceed.
Step 5 Service Name
Enter the following information:
- Customer Reference: This will be used in our correspondence with you during the ordering process.
- Friendly Name: This will allow you to identify the service in the Ember portal.
- Additional Notes: Anything else you think is relevant to the order.
Click the checkbox to agree to the Terms and Services.
Review the Order Summary on the right-hand side of the screen and make sure everything is correct.
Step 6 Confirmation
Click Proceed To Order.
One final review of your order summary, then click Submit Order if everything is correct.
Your PBX will now be built and deployed automatically.
Step 7 Completion
Have a coffee while your order is processed and your new PBX is created.
Once complete, you will have the following options:
- Add New Number: This will take you to the New Number order screen.
- Add New Number: This will take you to the Number Manager, where you can port your numbers as required.
- Close: If you do not wish to port or add any numbers at this time.
Select as appropriate.
Your new PBX is now visible on the Services screen under the Voice tab, and you can proceed with configuration.
Business SIP
Order a new Business SIP service.
Video Tutorial
Click the Business SIP tile to order a new Business SIP service.
Step 1 Select Product
Select your preferred product.
Click Continue when ready to proceed.
Step 2 Channels
Select the number of channels required.
::: tip
Any call out to the Public Telephone Network will require a channel.
If you need to be able to make 10 simultaneous calls, you will require at least 10 channels.
:::
Click Continue when ready to proceed.
Step 3 Activation Method
Select your activation method and contract term.
Click Continue when ready to proceed.
Step 4 Hardware
If you would like to include hardware with your order, click Yes; if not, click No to skip to the next step.
Use the and icons to select the quantities required.
Click Continue, or I don't need hardware depending on your requirements when ready to proceed.
Step 5 Service Name
Enter the following information:
- Customer Reference: This will be used in our correspondence with you during the ordering process.
- Friendly Name: This will allow you to identify the service in the Ember portal.
- Additional Notes: Anything else you think is relevant to the order.
Click the checkbox to agree to the Terms and Services.
Review the Order Summary on the right-hand side of the screen and make sure everything is correct.
Step 6 Review
Click Proceed To Order.
One final review of your order summary, then click Submit Order if everything is correct.
Your Business SIP service will now be built and deployed automatically.
Step 7 Complete
Have a coffee while your order is processed and your new Business SIP Service is created.
Once complete, you will have the following options:
- Add New Number: This will take you to the New Number order screen.
- Add New Number: This will take you to the Number Manager, where you can port your numbers as required.
- Close: If you do not wish to port or add any numbers at this time.
Select as appropriate.
Your new Business SIP service is now visible on the Services screen under the Voice tab, and you can proceed with configuration.
Inbound 1300
Order or port 1300 & 1800 numbers.
Video Tutorial
Click the 1300 tile to order a new 1300 or 1800 service.
Step 1 New or Existing
Choose from one of three options:
- Port an existing 1300 / 1800 Number.
- Order a new 1300 Number.
- Order a new 1800 Number.
Existing (Port)
Step 1 Current Details
If you selected Porting an existing number:
Fill in the following details:
- Phone Number: The 1300 / 1800 number you wish to port.
- Business / Account Name: Your Business / Account name as it appears on your invoice.
- Losing Carrier Name: The losing carrier.
- Account Number: Your Account Number as it appears on your invoice.
::: warning It is critical that this information is correct as charges may apply. :::
Step 2 Answer Point
Enter the Answer Point (Phone number that will ring when the 1300/1800 number is dialed).
Click Continue when ready to proceed.
New
Step 1 Select Number
If you selected New 1300 or 1800 Number
Select a number from the list.
Click Continue when ready to proceed.
Step 2 Answer Point
Enter the Answer Point (Phone number that will ring when the 1300/1800 number is dialed).
Click Continue when ready to proceed.
Step 3 Product Selection
Select Inbound 1300/1800 Service.
Click Continue when ready to proceed.
Step 4 Confirm
Select Inbound 1300/1800 Activation.
Click Continue when ready to proceed.
Step 5 Additional Details
Enter in any additional notes that you feel are relevant.
Agree to the Terms and Services.
Review the Order Summary on the right-hand side of the screen and make sure everything is correct.
Step 6 Proceed
Click Proceed To Order when ready to proceed.
Click Submit Order when ready to proceed.
Step 7 Complete
Have a coffee while your order is processed.
Here you can choose to Place a New Order, or View your existing Orders.
Manage Phone Numbers
Manage your existing phone numbers.
To learn about Ember's Number Management, click here.
NBN Internet
Order Home NBN, Business NBN, or private Cloud Internet services.
Video Tutorial
Fibre Services
Request a qualification for Ethernet and complex data services.
Pricebook
View your pricebook.
Call Tariffs
View your call tariffs.